Sayali Apet – LogiUpSkill

Table Names in Service-now

Sayali Apet — Sat, 03 Jan 2026 09:43:47 +0000

Table Names in Service-now

Users – sys_user
Roles – sys_user_role
Group – sys_user_group
Contains Roles – sys_user_role_contains
UserRole mapping – sys_user_has_role
GroupMember – sys_user_grmember
Application menu – sys_app_application
Modules – sys_app_module
Choice – sys_choice
Business Rules – sys_script
UI Actions – sys_ui_action
Client Script – sys_script_client
Plugins – v_plugins
Syntax Editor macros – syntax_editor_macro
Dictionary Entries – sys_dictionary
Tables – sys_db_object
Remote Instance – sys_update_set_source
Retrieved Update Sets – sys_remote_update_set
Update Set Log – sys_update_set_log
Local Update Set – sys_update_set
Incident – incident
Task – task
Problem – problem
Change request – change_request
Field Classes – sys_glide_object
Form Sections or Layouts – sys_ui_section
Views – sys_ui_view
Dictionary Entry Override – sys_dictionary_override
Request – sc_request
Catalog Item – sc_cat_item
Requested Item – sc_req_item
Catalog Task – sc_task

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Domain Separation In Service-now

Sayali Apet — Sat, 03 Jan 2026 09:35:08 +0000

Domain Separation In Service-now

- 1. MSP –Managed Service Providers

- 2. It is a paid plugin, user needs a Maint Role to activate the plugin in your instance.

- 3. It is a logically defined entity used to

1. Separate Data

2. Separate Process

3. Administrative Tasks

- 4. MSP deals with which user can see and access what data

- 5. By structure Service now has a Single Tenant Architecture but by using MSP plugin it can be used as Multi-Tenant Architecture

- 6. Multi-Tenant: It is a structure of application where single instance of the application serves multiple customers by sharing the application properties and a single database.

- 7. Service now with MSP Plugin:

1. Service now with MSP Plugin acts as a Multi-Tenant architecture where single instance serves multiple customers using single database.

2. Each customer data is isolated and remains invisible to other customers.

- 8. When we should not go with MSP Plugins-

1. In case of total separation of all system properties

2. Does not require the global reporting

3. Does not require a single global processes

- 9. System will not support the following tables from being domain Separated

Access Control [sys_security_acl]

Script Includes [sys_script_include]

System Property [sys_properties]

Dictionary Entry [sys_dictionary]

Dictionary Entry Override [sys_dictionary_override]

- 10. Domain Scope:

Domain scope defines what users can(data) and cannot access(data) and how(Process).

1. Session Scope Domain

2. Record Scope Domain

1. Session Scope Domain:

a. User Domain

b. User domain Picker Domain

Session domain of users is nothing but the user record domain if we have the user domain and the domain picket domain is the same in case of not, session domain is the same like the domain which use has selected from domain picker.

Users from parent domain they can change their session domain by changing from Domain picker.

2. Record Scope Domain:

a. It is nothing but the domain of that targeted record.

By Default the record scope take precedence over the session scope

- 11. We have following domains which has some special meanings.

Global Domain:

a. All the records which we have before enabling the MSP plugin, are part of global domain.

b. Guest user is a part of global.

Default Domain:

a. We can set any domain as a default domain but only one can be a default domain.

b. If you set default domain in an instance, instance will replace the global domain with default domain whenever the record creation happens.

Primary Domain:

a. Only the domain which does not have parent can be set as primary domain.

Reference Qualifier in Service-now

Sayali Apet — Tue, 16 Dec 2025 07:05:01 +0000

Reference Qualifier in Service-now

1. Reference Qualifier :-

It is used for filtering.
They help refine the choices available in a reference field by defining conditions that the referenced records must meet.
A reference qualifier is a filter applied to a reference field to restrict or refine the list of records that users can select from.
If you want to set default value of reference field as current user

javascript:gs.getUserID();

Types of reference qualifier:-

1. Simple Reference Qualifier: –

A simple reference qualifier in Service Now is often written as an encoded query string or a Glide Record query. It’s used to filter the choices available in a reference field based on specific criteria.Uses simple AND/OR conditions to filter records. For example, you can show only users where “Active” is “true”.

How to Reach Reference Qualifier in OOB Table or Custom Table:

Open any Table of Your Choice: – Incident/Problem/Change.

Step 1:-Application Navigator>Table>Open Existing Record or Create New.

Step 2:- Right Click on Any Reference Field i.e. assigned to and Configure Dictionary

Step 3:- We are showing Reference Specification and applying Condition.

2. Dynamic Reference Qualifier: –

Dynamic reference qualifiers enable you to use a dynamic filter option to run a query against a reference field to filter the returned data set. Dynamic filter options are stored filters that can contain encoded query strings, JavaScript, or script includes, and can be used in multiple dynamic reference qualifiers. Changes made to a dynamic filter option automatically apply to all reference qualifiers that use the same dynamic filter option. Use this type of reference qualifier when you want to use the same filter on multiple forms or to provide filter functionality to “non-code savvy” implementers. The base instance provides several OOB dynamic filter options. If a dynamic filter option that meets your needs does not exist, you can create a new dynamic filter option that is specific to your requirements.All the available dynamic filters are stored in system definition>dynamic filter options.For creating the dynamic reference qualifier we must have a record in this dynamic filter options.After creating the dynamic reference qualifier you can add that filter from the Dynamic Ref qual field.

3.Advanced Reference Qualifier: –

Advanced reference qualifiers enable you to define an inline encrypted query string or JavaScript (actual code or the name of an existing script include or business rule) filter directly in the Reference qualified field of the reference qualifier. Similar to the other reference qualifier types, when the form loads, the filter is executed, and only the records that match the filter appear in the reference field. Use this type of reference qualifier for implementations that only require a simple, unique filter that cannot be handled by a simple reference qualifier, and is not used across multiple reference fields.

Here Is Explanation of the code

javascript: “sys_id IN” + new getgroupusers().getUser(current.u_assignment_group)

1.new getgroupusers().getUser(current.u_assignment_group)

Calls the Script Include you created (getgroupusers).
Passes the value of u_assignment_group (a group sys_id) to the function.
The Script Include returns a comma-separated list of user sys_ids.

2. “sys_id IN” +

This constructs a valid encoded query.

Another way for doing Advanced reference qualifier is script include

Step 1:-Application Navigator>Script Include> Create New.

Step 2:- New

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Here Is The Code :-

var getgroupusers = Class.create();

getgroupusers.prototype = Object.extendsObject(AbstractAjaxProcessor, {

getUser: function(id) {

var gr = new GlideRecord(“sys_user_grmember”);

gr.addQuery(“group”, id);

gr.query();

var arr = [];

while (gr.next()) {

arr.push(gr.getValue(“user”).toString())

}

return arr.join(‘,’);

type: ‘getgroupusers’

});

Here Is the code Explanation in Detail :-

Script Include named getgroupusers that extends AbstractAjaxProcessor, meaning it can be called from a client script (AJAX call).

Function: getUser(id)

This function returns a comma-separated list of user sys_ids belonging to a given group sys_id.

Step-by-step breakdown

var getgroupusers = Class.create();getgroupusers.prototype = Object.extendsObject(AbstractAjaxProcessor, {

Defines a Script Include.
Inherits from AbstractAjaxProcessor → allows server-side methods to be called from client-side.

1. Query the sys_user_grmember table

var gr = new GlideRecord(“sys_user_grmember”);gr.addQuery(“group”, id);gr.query();

Looks at the User Group Member
Filters where group equals the passed id.
Runs the query.

2. Build array of user sys_ids

var arr = []; while (gr.next()) { arr.push(gr.getValue(“user”).toString());}

Loops over each record.
Pushes the user field value (sys_id) into an array.

3. Return a comma-separated string

return arr.join(‘,’);

Here is the Output :-

Here, we get the group members in the Assigned To field from the group that we selected in the Assignment Group. This dynamic behavior ensures that the Assigned To field is populated only with valid group members, reducing manual errors and ensuring that work items are always assigned to users who actually belong to the selected group.