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Insights, tutorials, and practical guides on ServiceNow. Explore features, updates, workflows, and real-world use cases in one place.
ServiceNow Insights
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Policy Exception in GRC
A policy exception is a formally documented and approved deviation from a policy when a user Read More
Control and Control Objective
In Governance, Risk, and Compliance (GRC), a control is a specific Read More
Enable Now Assist
Now Assist is Service Now’s suite of generative AI-powered experiences integrated into the Now Read More
Incident Management
An incident, defined as an unplanned interruption to an IT service. Read More
Problem Management
Problem Management is an ITSM process focused on identifying, Read More
Change Management
ServiceNow change management is a module that provides a Read More
Policy in GRC
A policy is a formal, high-level statement that defines an organization’s rules, expectations, and guiding principles.It sets the direction for how the Read More
ServiceNow GRC Entity
An Entity is a “person, place, object, or thing” that is tracked for risk, compliance, and audit purposes. Entities act as the fundamental building blocks for GRC activities, and they represent Read More
Third Party Risk Management (TPRM)
TPRM is the process of identifying, assessing, mitigating, and continuously monitoring risks associated Read More
Dictionary Override
Dictionary Override will come into a picture when we have a parent-child relationship between tables. By default, all fields and their attributes Read More
Reference Qualifier
It is used for filtering. They help refine the choices available in a reference field by defining conditions that the referenced records must meet.A reference qualifier is a filter applied to a reference Read More
HRSD (Human Resource Service Delivery)
It is a Service Now platform module that helps organizations digitalize, streamline and automate HR process. Read More